Hopper Misleading Prices and Fees Canadian Class Action

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CONSUMER LAW GROUP has filed a class action lawsuit on behalf of Canadian consumers against Hopper Inc. with respect to misleading practices and fees charged as part of paid bookings made on the popular Hopper application or website. Among other things:

• Hopper repeatedly made representations in marketing and advertising materials promising “no hidden fees.” However, the Hopper app pre-selected what Hopper represented to be optional “Tip” and “VIP Support” fees and made it intentionally difficult for consumers to even notice that the fees were being charged until after the transaction had already been completed. Consumers were charged without free and informed consent;

• Hopper represented prices to be charged for a round-trip flight, but when the consumer sought to purchase the round-trip flight at the advertised price, Hopper then represented that the price was only for the outbound or inbound leg of the round trip, forcing the consumer to pay a higher price than initially advertised (excluding taxes);

• Hopper misrepresented the benefits consumers would receive by paying for the “VIP Support” service for which they were charged, as the service provided non-existent or grossly inadequate customer support;

• Hopper misrepresented the nature, scope, benefits, and limitations of its paid “Price Freeze” service. For example, Hopper stated that the service allows consumers to freeze or hold an advertised price for a travel reservation for a defined period of time and that the fee paid for the “Price Freeze” would be a deposit applied to the total price of the reservation. Not only did Hopper not apply the deposit to the total price, it failed to disclose to consumers that “Price Freeze” only guarantees the price up to a given amount and only if the reservation is still available when the consumer seeks to complete it. Other issues with the Prize Freeze have also been reported by consumers and will be pursued in the present class action.

Hopper’s practices have attracted regulatory scrutiny in the United States. On July 2, 2026, the Commission announced that it had filed a Stipulated Order for Permanent Injunction, Monetary Judgment, and Other Relief in the United States District Court for the District of Massachusetts. Under this order, Hopper agreed to pay $35 million, to cease and desist from making false or deceptive representations, and to obtain valid express prior and informed consent before charging fees to consumers.

Consumer Law Group believes action must be taken for all Canadian consumers who completed transactions on the Hopper application and/or website and who encountered deceptive or misleading fees and practices.

If you or someone you know encountered any of the misleading fees or practices discussed above as part of a paid booking completed on the Hopper application and/or website, or to be kept advised of the status of the Hopper misleading prices and fees litigation or any resulting compensation resulting from the Class Action Lawsuit in Canada, Ontario, or Quebec please provide your contact information to our law firm using the below form.

IF YOU WISH TO JOIN THE CLASS ACTION OR TO SIMPLY GET MORE INFORMATION, PLEASE COMPLETE THE FORM BELOW. Please note that providing your information creates no financial obligation for you. You are not charged any fee or cost for joining this class action. Our law firm is paid a contingency fee from the compensation recovered, only if the class action is successful. All information contained in this transmission is confidential and Consumer Law Group agrees to protect this information against unauthorized use, publication or disclosure.